Shipping Policy

At Naiad Frames, we take pride in carefully packaging and delivering your photo prints so they arrive in perfect condition. Please review our shipping details below:

Processing Time

  • All orders are processed within 2–3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

  • We offer flat-rate shipping for all orders, with free shipping available on special events or before holidays.

  • Domestic orders usually arrive within 5–7 business days after dispatch.

  • International orders typically take 10–14 business days, depending on destination and customs.

  • Delivery delays can occasionally occur due to postal or courier service issues beyond our control.

Shipment Tracking

  • Once your order ships, you’ll receive an email confirmation with a tracking number.

  • Tracking information may take up to 24 hours to update.

International Shipping

  • We ship worldwide. Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations. These fees are the customer’s responsibility.

Damaged or Lost Shipments

  • If your package arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a refund or a replacement at no extra cost.

  • If your order does not arrive within the estimated time, please reach out and we will assist in locating your shipment.

Customs & Import Taxes

  • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Contact Us

If you have any questions about shipping or need help with your order, please email us at [your email address].