Returns & Refunds Policy

At Naiad Frames, we want you to love your photo prints. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, the item must be unused, in its original condition, and returned in the original packaging.

Refunds

• Once we receive and inspect your return, we’ll notify you by email.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping costs are non-refundable unless the return is due to our error or a damaged item.

Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of delivery.

Damaged or Incorrect Orders

• If your print arrives damaged or you receive the wrong item, please contact us immediately with photos of the damage/issue.

• We will arrange a replacement or full refund at no additional cost to you.

How to Start a Return

To initiate a return, please email us at [your email address] with your order number and reason for return. We’ll provide instructions for returning your item.